You may have seen this slide I put together to help explain digital transformation
This week we launched a new beta service to report speeding traffic. It looks fairly simple but to give you an idea of what's happening in the background I thought it might be useful to show you the before and after.
So here's the before
and as you can see it's completely a manual process. Stuff might be recorded electronically but it takes someone to do something seven time to make the process work and send it to the parish or the district.
Here's the after
What this doesn't tell you is that it's basing whether the request is for the parish or district on three questions. It's also doing a spatial look up to find the parish and returning the parish clerk details using the Modern.Gov API.
Because these are already part of our platform this is data that we currently maintain, so there's no additional work to keep this up to date and we've reduced the human interaction down to one step where we ask the user the details of the problem.
Give this a go yourself, you can find the beta service at here and there's an option to just test it out.